In the unlikely event that any item in this order is faulty, damaged or incorrect on receipt, notify us within 14 days and we'll arrange a free collection. The collection fee can be found in the returns information on each product's page on. We can collect your return for a small fee, or you can send it back to us yourself. Please keep hold of all the original packaging until you're sure you want to keep the order. If you decide your order isn't suitable for any reason you can return it - just let us know within 50 days of receiving it.
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Some items are only eligible for the money-back guarantee if they are returned to us unused and sealed in the original packaging.įor full information on our returns policy, please refer to our returns and refunds information page. We're unable to accept returns of any custom-made items designed to work together as a unique package. If the fault occurs within the first 180 days of your ownership, we'll collect the goods and deliver them back to you free of charge. If your goods develop a fault within the warranty period, we'll quickly repair or replace the item for you. If your order arrives damaged, or is incorrect, let us know within 14 days of receiving it and we'll arrange for a free collection.
We do everything we can to make sure the right item reaches you in perfect condition. If you decide it's not suitable, you can return it to us for an exchange or a refund, providing the product is in 'as new' condition and in its original packaging. Once the product is delivered, you'll have 50 days to decide that you definitely want to keep it. All of our products are new unless stated and come with a 50-day money-back guarantee and a 3-year warranty as standard.
Reimbursement will be issued within a 5 business days period, depending on the method of payment, after inspection and approval by a manager.The product must be returned in its original state, including all accessories.You have up to 15 consecutive days following the date of reception to request a return number by email.may not be held liable for any damage incurred during transport.If parts of your order are unavailable, we will contact you and negociate arrangements depending on the situation.You must create a client profile to know more about their fees on products not covered by their shipping policies. Shipping fees are calculated automatically through applications provided by carrier companies.Shipments to Newfoundland, Labrador, Northwest Territories, Nunavut and Yukon Territory are excluded from the Free Shipping Promotion.Free shipping offers are not applicable to all products.All orders are shipped within 2 business days following the approval of payment.A tracking number is issued for all outgoing orders. You must include a complete physical address to ensure that all orders reach their destination.Brand new products are currently only shipping to Canada as of now.All our products are subject to a checkup before shipment.may not be held liable for delays in delivery caused by the carriers.Shipping and handling fees are generally not included in the prices displayed, except when stated otherwise.may not be liable for the content of the content displayed on external websites. For informational purposes, may offer you links to external websites.
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